Shipping Policy
Where we ship
We currently ship all over India through India Post and trusted private courier partners.
Local delivery (within Bengaluru)
For addresses within 15 km, we also offer same-day/quick delivery via Porter.
Delivery timelines
Orders are typically shipped and delivered within 3–7 business days, depending on your location.
Shipping charges
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Orders above ₹999: Free shipping
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Orders below ₹999: Flat shipping fee of ₹60
Payment
We currently accept prepaid orders only. Cash on Delivery (COD) is not available at this time.
Damaged or incorrect items
If your order arrives damaged, tampered with, or incorrect, please reach out to us at thepodilab@gmail.com within 48 hours of delivery, along with a photo/video of the product and packaging. We will arrange a replacement for the affected item. Please note that we currently offer replacements only, and refunds are not applicable.
Order tracking
Once shipped, you will receive tracking details via email/WhatsApp so you can follow your order's journey.
For any shipping-related queries, feel free to write to us at thepodilab@gmail.com.
Shipping FAQ
What are your typical shipping times?
We ship the orders within 24hours of recieving the order. Idealy the delivery would be within 3 to 5 days of ordering.
Do you provide international shipping?
Currently we do not ship outside India.
How can I track my order?
Once shipped the courier tracking number will be shared to you on the mail.
What is your policy for damaged deliveries?
If your order arrives damaged, tampered with, or incorrect, please reach out to us at thepodilab@gmail.com within 48 hours of delivery, along with a photo/video of the product and packaging. We will arrange a replacement for the affected item. Please note that we currently offer replacements only, and refunds are not applicable.